Shipping and Delivery Policy

What is the status of my order?

Order confirmation, and shipments will be communicated via automated emails. To check the status of your order, go to My Orders section. Please note that a customer account needs to be created before the order is placed. If checking out as guest, order updates will be communicated via email. You can also reach out to our service team for updates.


How do I cancel or change my order?

Please see our Returns Policy.


Can I use my own Shipping account? 

If you like to use your own shipping account please give us a call, we will process your order offline. We are working towards enabling customer shipping account functionality at check out and hope to introduce it on the site soon. 


How long does it take to get my order?

Most customers can expect to receive their order within the lead time specified at the item level. Custom orders or orders with special circumstances may take longer to ship.

Please note that all lead times are estimates. Our estimates are based on live data including inventory levels at Fix Supply distribution centers, inventory levels shared from our suppliers, and projected receive dates for any items that are currently out of stock. We aim to communicate updates to customers for all orders where the original lead time turns out to be inaccurate. 


 How much is shipping?

Shipping is calculated at checkout based on package weight and dimensions, distance from distribution center to delivery address, and the delivery method chosen.


Who will be delivering my order?

We ship via UPS, FedEx and other premium carriers to provide you with the fastest and most reliable service available.


Do you ship to P.O boxes, APO/FPO addresses? 

No. We are unable to ship to P.O boxes, or APO/FPO addresses.


Do you ship to international addresses?

Yes. Orders shipping to Canadian addresses can be placed directly on the website. At this time, orders shipping to other international addresses cannot be placed on the website but can be coordinated if you contact our service team by phone or email.


What happens if my package gets lost?

All items purchased from Fix Supply are made pursuant to a shipment contract, meaning that the risk of loss and title for such items pass to you upon our delivery to the carrier.